FAQ

Audio Video Concepts offers custom installation as a service to our customers.  This is an after-sale process, where the A/V system you have purchased is assembled and installed into your home.  This can be as simple as delivering and hooking-up a new TV, or a complex process that involves running in-wall wiring as part of a complete home theater installation or whole-house system.  Regardless of the complexity of the installation, Audio Video Concepts has the skills and experienced required to complete your job successfully.

The key thing to remember with regard to custom installation is that Audio Video Concepts has its own team of on-staff, experienced installers.  We are dedicated to providing impeccable customer service and support throughout the entire installation.

No, if it is a normal fireplace then mounting above the mantle will cause no harm, just as many different decorations and pictures have always been placed on or above the mantle, this is a safe location where flat screens are commonly mounted.

Yes.  We can design an audio or home theater system that incorporates your existing equipment – doing our best to maximize the synergy between the new and existing components.

Yes, a universal remote (one that learns the infrared codes of your other remotes) could be used to operate your entire system, however it still requires you to understand how your system works.

Yes.  You will need to use an RF (radio frequency) remote control, instead of a remote that utilizes IR (Infrared) technology.  IR remotes require the components you are controlling to be in the line of sight.

Smart home automation solutions make the electronic components and systems you already use on a daily basis work together, seamlessly. By integrating everything from lighting, music, video, climate control, and security. Something that enables you to hear your favorite music anywhere in the house, watch your favorite programs or videos, dim lights, and shows you who is on your front doorstep — all from the comfort of your couch using a remote, smartphone or your tablet. Home automation creates personalized experiences that enhance your life and work with added comfort, savings, convenience and peace of mind.

Every manufacturer has its own warranty policy.  Audio Video Concepts offers extended warranties for many of the products that we offer.  Please contact us for more information about extended warranties.